The Influence of Information Security Factors On The Continuance Use of Gopay As An Electronic Payment Instrument and Digital Wallets In Indonesia (Implementation of Expectation Confirmation Model/ECM)
Sr No:
Page No:
16-21
Language:
English
Authors:
Evita Christina Zeffanya.P*, Naomi Teresa Pardede, Iskandar Muda, Gusnardi
Received:
2024-11-22
Accepted:
2024-12-12
Abstract:
This study investigates the impact of information security factors on the
continuance use of GoPay as an electronic payment instrument in Indonesia, utilizing
the Expectation Confirmation Model (ECM) as the theoretical framework. The ECM
posits that users' satisfaction and continued use are influenced by their initial
expectations and the perceived performance of the service. This research explores
how perceived security, data protection, and privacy measures affect user satisfaction
and their intention to continue using GoPay. A quantitative method was employed to
gather data from GoPay users, with the results analyzed to assess the relationship
between security perceptions and the continued use of the platform. The findings are
expected to provide valuable insights into how information security influences digital
wallet usage in Indonesia.
Keywords:
Information Security, Expectation Confirmation Model (ECM), GoPay, Continuance Use, Digital Payment, User Satisfaction, Data Privacy, Quantitative Method, Indonesia.