This study is a public service that reflects the state of the nation, and no nation has been able to advance beyond its public service. The need for transformation in the public service, therefore, cannot be underestimated. It is at the heart of the public service‘s efforts to improve performance and productivity. It is essential to recognize that the logic of public service performance is undergoing profound changes due to transformations and innovations in governance and government policies. This development paves the way for new forms of interaction and socio-economic composition in social and economic life. This article provides a specific objective of an overview of the ongoing service transformation and applies it to public service delivery in West Africa. Our focus is on transformation in public service delivery, which refers to innovations that aim at renewing or improving public service performance. Using secondary data, primary and content analysis as a desk scientific research methodology, where the research adopts both descriptive survey and quantitative and qualitative data, newspapers, journals, published textbooks, and other researchable academic writings. However, research revealed that despite more than ten and a half years of democratic governance, the populace continues to suffer from extreme poverty, insecurity, unemployment, inadequate access to electricity, subpar housing and medical care, corruption, a lackluster enforcement of accountability and transparency, exclusion of the public from decision-making, and a crisis of legitimacy. The study noted, using the principle of political participation, that the public service remains significantly estranged from the people it is supposed to serve. It typically looks out for its interests rather than the general welfare. This is a major factor in its alleged dismal performance in delivering democratic dividends throughout the nation due to poor governance. This article looks at the issue of poor public service delivery in two West African nations and suggests solutions. In order to support good governance in Nigeria, the essay concludes that while innovations in the public sector ensure survival and enhance performance in the delivery of public services, regime change also necessitates changes in the mindset, organizational design, and operational dynamics of the public service. The report offered comprehensive suggestions on how to get the nation out of this undesirable circumstance. Promoting core democratic values, emphasizing professionalism in the public sector, developing public servants' capacity, advocating for the new public management principles, zero tolerance for corruption, maintaining political stability, encouraging participatory decision-making, and advancing distributive justice are a few of these.