EMOTIONAL INTELLIGENCE AND ORGANIZATIONAL PERORMANCE: EVIDENCE FROM TELECOMMUNICATION FIRMS IN NIGERIA
Sr No:
Page No:
10-17
Language:
English
Authors:
Agare, O*, Zincware, P, Clinton E & Okwuise, U.Y
Received:
2026-02-05
Accepted:
2026-03-03
Published Date:
2026-03-14
Abstract:
This study investigated the effect of emotional intelligence on organizational
performance of telecommunication firms in Nigeria. It focused on ten (10) selected
telecommunications firms in Delta State. The objectives of the study were to determine the
effect of self-awareness, self-regulation on organizational performance of employees of
telecommunication firms. The study adopted descriptive survey research, and responses from the
respondents were generated with a five point Likert Scale questionnaire. A total of one hundred
and seventy-one (171) copies of the questionnaire were administered to employees of ten (10)
selected telecommunication firms in Delta State, Nigeria. From the one hundred and seventy-one
(171) copies of the questionnaires that were administered, one hundred and twenty-three (123)
were retrieved and properly filled. Data obtained were analyzed using descriptive and inferential
statistical tools. The multiple regression result revealed that there is significant relationship
between self-awareness, (p-value = 0.004 < 0.005), self-regulation (p-value = 0.020 < 0.05) and
organizational performance. The study concludes that emotional intelligence has a positive
significant effect on organizational performance in the telecommunications firms. Based on the
finding, the study recommends that self-awareness skills of leaders should be encouraged to
improve subordinates’ work attitude. The study provides a model of motivation of workers that
shows how the various dimensions of motivation can improve organizational in the
telecommunication sector.
Keywords:
Emotional intelligence, Self-awareness, Self-Regulation, Organizational Performance; Telecommunication Firms