Does Social Skill and Empathy as Emotional Intelligence Measures Drive Organizational Performance of Telecommunication Companies in Nigeria?
Sr No:
Page No:
15-20
Language:
English
Authors:
OKWUISE, U.Y Ph.D*, AGARE, O
Received:
2025-07-16
Accepted:
2025-10-27
Published Date:
2025-11-05
Abstract:
This study investigated whether social skill and empathy as emotional intelligence
measures drive organizational performance of telecommunication companies in Nigeria. The
study focuses on ten (10) telecommunications firms and survey research design was employed
in determining whether social skill and empathy affect the level of performance of companies in
the telecommunication industry. Questionnaire was the main instrument of data collection
which was administered to a sample of one hundred and twenty-three (123) respondents who
are employees of selected telecommunication companies in Delta State, Nigeria. Data collected
were analyzed via descriptive and inferential statistical techniques. The result of the multiple
regression models revealed that there is significant relationship between social skills (t-value =
5.231; p-value = 0.041 < 0.05%), empathy (t-value = 3.759; p-value = 0.000 < 0.05%), and
organizational performance. The study concludes that social skill and empathy as emotional
intelligence measures drive performance of telecommunications companies in Nigeria. On the
basis of the findings, the study recommends that social skills of management should be
maintained to make subordinates’ participate effectively towards attainment of organizational
goals and objectives so as to be aware of their strengths and weaknesses, reflective, learning
from experience and open to candid feedback. The study contributes to knowledge by filling
the lacuna in the management literature on what is known about social skill and empathy as
measures of emotional intelligence in driving performance of telecommunication companies in
Nigeria.
Keywords:
Social skill; Emotional intelligence; Empathy; Performance; Telecommunication firms.