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Does Social Skill and Empathy as Emotional Intelligence Measures Drive Organizational Performance of Telecommunication Companies in Nigeria?


Sr No:
Page No: 15-20
Language: English
Authors: OKWUISE, U.Y Ph.D*, AGARE, O
Received: 2025-07-16
Accepted: 2025-10-27
Published Date: 2025-11-05
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Abstract:
This study investigated whether social skill and empathy as emotional intelligence measures drive organizational performance of telecommunication companies in Nigeria. The study focuses on ten (10) telecommunications firms and survey research design was employed in determining whether social skill and empathy affect the level of performance of companies in the telecommunication industry. Questionnaire was the main instrument of data collection which was administered to a sample of one hundred and twenty-three (123) respondents who are employees of selected telecommunication companies in Delta State, Nigeria. Data collected were analyzed via descriptive and inferential statistical techniques. The result of the multiple regression models revealed that there is significant relationship between social skills (t-value = 5.231; p-value = 0.041 < 0.05%), empathy (t-value = 3.759; p-value = 0.000 < 0.05%), and organizational performance. The study concludes that social skill and empathy as emotional intelligence measures drive performance of telecommunications companies in Nigeria. On the basis of the findings, the study recommends that social skills of management should be maintained to make subordinates’ participate effectively towards attainment of organizational goals and objectives so as to be aware of their strengths and weaknesses, reflective, learning from experience and open to candid feedback. The study contributes to knowledge by filling the lacuna in the management literature on what is known about social skill and empathy as measures of emotional intelligence in driving performance of telecommunication companies in Nigeria.
Keywords: Social skill; Emotional intelligence; Empathy; Performance; Telecommunication firms.

Journal: IRASS Journal of Economics and Business Management
ISSN(Online): 3049-1320
Publisher: IRASS Publisher
Frequency: Monthly
Language: English

Does Social Skill and Empathy as Emotional Intelligence Measures Drive Organizational Performance of Telecommunication Companies in Nigeria?