DEMOGRAPHIC CHARACTERISTICS AND PERCEIVED QUALITY OF ELECTRONIC MANAGEMENT INFORMATION SYSTEM SERVICES (E-MIS) IN TERTIARY INSTITUTIONS: IMPLICATIONS FOR QUALITY STUDENT EVALUATION AND ASSESSMENT
Sr No:
Page No:
27-35
Language:
English
Authors:
Eyong Emmanuel Ikpi*, Otu Peter Akubu, Sunny Ubana Bassey
Received:
2024-12-09
Accepted:
2024-12-27
Published Date:
2024-12-29
Abstract:
The study was on demographic characteristics and perceived quality of electronic
management information system (e-MIS) services in tertiary institutions. Implications for quality
student evaluation and assessment. The design was an Ex-post facto design and the Population
was 42,245 final-year students. The sample comprised 684 students (1.62% of the population)
selected using stratified random sampling and the instrument: Researcher-developed
questionnaire (DCPQEMISQ) was used for data collection, which was validated by experts and
tested for reliability (Cronbach's alpha index: 0.73-0.83). Data Analysis was carried out using an
independent t-test and a One-way ANOVA using SPSS version 24. Key Findings indicate that
age has a significant influence on perceived quality of e-MIS services. Institution type was also
found to have a significant influence on perceived quality of e-MIS services. Gender did not
have any significant influence on the perceived quality of e-MIS services. Recommendations:
management of tertiary institutions should develop a positive quality mindset, also encourage
and improve computer literacy skills to enhance easy use of e-MIS. The study highlights the
importance of demographic characteristics in shaping students' perceptions of e-MIS services in
tertiary institutions.
Keywords:
Electronic, Management, Information System, Quality, Evaluation & Assessment.