CONFLICT MANAGEMENT APPROACHES AS DETERMINANTS OF ADMINISTRATIVE EFFECTIVENESS IN TERTIARY INSTITUTION IN CROSS RIVER STATE, NIGERIA IMPLICATION FOR PEACE AND UNITY IN SELECTED COMMUNITIES
Sr No:
Page No:
36-39
Language:
English
Authors:
Adalikwu, Rose Amokeye*
Received:
2024-12-08
Accepted:
2024-12-25
Published Date:
2024-12-29
Abstract:
This study examined the impact of conflict management approaches on
administrative effectiveness in tertiary institutions in Cross River State, Nigeria, with
implications for peace and conflict management. The research involved 309 heads of
departments and utilised an ex-post-facto design. The study employed a multi-stage sampling
technique and a proportionate stratified random sampling method. A validated instrument,
Conflict Management Approaches as Determinants of Administrative Effectiveness
Questionnaire (CMSAEQ), was used to measure collaboration and mediation strategies. Data
analysis using simple and multiple linear regression revealed that both collaboration and
mediation strategies significantly influenced administrative effectiveness. The study
recommended that conflicts should be effectively managed rather than ignored.
Keywords:
Conflict Management, Approaches, Administrative & Effectiveness.