Adoption of Fintech and Operational Performance of Listed Insurance Companies in Nigeria
Sr No:
Page No:
24-33
Language:
English
Authors:
Musa, Success Jibrin*, Success Blessing Ejura & Ibrahim Karimu Moses
Received:
2025-07-28
Accepted:
2025-07-19
Published Date:
2025-08-23
Abstract:
The rapid advancement of Financial Technology (Fintech) is reshaping the
insurance sector globally, with significant implications for operational performance. This study
explores the relationship between the adoption of digital payment platforms (ADPP) and
operational performance, specifically cost management (CM), in listed insurance companies in
Nigeria. Using a quantitative approach, the study examines data from 200 respondents across 10
Nigerian insurance firms. The findings reveal a moderate positive correlation (0.4642) between
ADPP and CM, with a statistically significant regression result (p-value = 0.0002). These
results suggest that the integration of digital payment platforms enhances cost management by
streamlining payment processes, reducing transaction costs, and improving operational
efficiency. The study also highlights the role of regulatory frameworks and consumer readiness
in facilitating this adoption. Additionally, while the adoption of digital payment systems offers
several benefits, challenges such as cyber security risks and high implementation costs must be
addressed. The study concludes that digital payment platforms play a crucial role in improving
cost management for Nigerian insurance companies and recommends further investment in
digital tools and employee training to maximize operational efficiency.
Keywords:
Adoption of Fintech, Digital Payment Platforms, Operational Performance, Cost Management, Insurance Companies, Nigeria.