A CASE STUDY OF DIGITAL GOVERNANCE IN NIGERIA'S PUBLIC ADMINISTRATION
Sr No:
Page No:
35-43
Language:
English
Authors:
Titus Chinedu Eze*
Received:
2025-08-22
Accepted:
2025-09-15
Published Date:
2025-09-18
Abstract:
The goal of digital governance in public administration is to improve efficiency,
transparency, and ICT engagement by using information and communication technology to
streamline processes, reduce costs, and enhance service delivery. It fights corruption while
promoting transparency and inclusion. Through data analytics and cybersecurity, decisionmaking is better, which increases inclusiveness and makes public administration more effective.
Digital governance is transformative for every country’s public administration because it
simplifies operations, boosts transparency, and strengthens the relationship between citizens and
the government. However, there are still significant challenges in implementing or expanding
digital governance within Nigeria's public administration systems. This background study
reviews literature and relevant examples to explain the evolution, key elements, impacts, and
challenges of digital governance. One example highlighted in this research is an initiative
focused on digital governance in Nigeria that shows ongoing issues along with practical
consequences. Improving digital governance can be achieved by applying the recommendations
proposed here.
Keywords:
Digital/E-Governance, Digital Divide, Cybersecurity, Citizen Engagement, Bureaucratic Resistance, Open Data.